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Log in to Online Banking You have successfully changed your password. Logged in! Just a second... For security reasons your account has been temporarily locked. Please call 800-986-2265 for assistance. Activate Online Banking Customer ID: Please enter a valid Customer ID. Forgot Your Customer ID? Password: Please enter a valid password. Forgot Your Password? I Dont Exist Remember me Take me to: Make this my default page Enrollment Pending Your Online Banking application is pending. Please check back soon. OK First, verify your account details to change your password. Your access has been locked because of too many failed log in attempts. Please contact the Online Banking Admin at your company for assistance. Please reset your password below or call 800-986-2265 for assistance. Customer ID {{invalidCustIDText}} Forgot Your Customer ID? Last 4 of SSN/Tax ID {{invalidSsnText}} For personal accounts, enter the last 4 digits of your SSN. For small business accounts, enter the last 4 digits of your business tax ID. {{continueBtnTxt}} Cancel Next, enter your card details. Last 4 Digits of Your Card {{invalidCcnText}} CVV {{invalidCvvText}} {{continueBtnTxt}} Cancel Choose how you want to receive a one-time security code. {{otcOption.action}} the code to: {{otcOption.option}} {{continueBtnTxt}} Cancel Enter the one-time security code sent to {{codeRecipient.option}} One-Time Code Sending Resend Code {{invalidOTCText}} {{expiredOTCText}} {{unverifiedOTCText}} Choose a Different Delivery Method {{continueBtnTxt}} Cancel {{failureTitleText}} Log In Cancel Not Eligible Slide Create a new password. New Password Show Password Requirements {{pwRequirement.text}} Confirm New Password {{pwMatchErrorText}} {{submitBtnText}} Cancel Next, please answer the following questions. Date of Birth {{dobInputError}} {{question1}} {{question2}} {{continueBtnTxt}} Cancel Text Message Authorization By clicking Send one-time security code” you represent to Commerce Bank that you are authorized to send or receive text messages using the mobile phone selected, and grant express permission to send a text message to the mobile phone number selected. Message and data rates may apply , check your mobile phone carrier plan for details. Click here to see a list of supported carriers. The wireless carriers are not liable for delayed or undelivered messages. Click here to see our Privacy Statement. For more information or help, please call Customer Support at 800-986-2265 . Send one-time security code Cancel {{failureTitleText}} List of Supported Carriers Alaska Communications Systems (ACS), AllTel, AT&T, Bluegrass Cellular, Boost, CellCom, Cellular One of NE PA, Cellular South (C Spire), Chat Mobility-NW Missouri Cell, Cincinnati Bell, Cricket, Cross, ECIT, Element Mobile, Epic Touch, GCI Comm, Golden State Cellular, Illinois Valley Cellular, Immix, Inland Cellular, IWireless, Metro PCS, Mosaic Telecom, MTPCS Cellular One, Nex Tech Communications, nTelos, Panhandle Wireless, Pioneer Cellular, Plateau Wireless, Revol Wireless, Simmetry Wireless, Sprint, Syringa Wireless LLC, Thumb Cellular, T-Mobile™, Union Wireless, United Wireless, U.S. Cellular™, Verizon, Viaero Wireless, Virgin Mobile, West Central Wireless. Enhanced Security Setup In addition to your Customer ID and Password, Enhanced Security verifies your identity at login. Our multi-factor authentication solution replaces Security Questions & Answers. Select and set up your preferred Enhanced Security authentication method. This method must be validated before completing login. Your preferred method(s) will be used for both Online Banking and the Mobile App. Method Set up Email Text Standard messaging rates apply Phone Call Push Notification You must have the latest version of the mobile app Google Authenticator Security Key You can add or change your preferred methods at any time by accessing Customer ServiceMy ProfileEnhanced Security Settings. Continue Set Up Later No Phone Number on File No Email Address on File Set Up Later Back to Setup OK {{setupHeaderText}} {{selectText}} {{x.Value}} {{x.Value}} To scan a QR Code: In the app, tap the "+" sign Tap "Scan a QR code" and scan the code below Can’t scan? Click here to enter the key manually. To enter a setup key: In the app, tap the "+" sign Tap "Enter a setup key" In the Account field, enter your Online Banking Customer ID In the Key field, enter the following string of numbers and letters below Tap "Add" {{sharedSecret}} {{buttonText}} Back {{buttonText}} Back We’re Sorry. {{errorMessage}} OK Enhanced Security {{verifyCodeSubText}} One-Time Code Resend Code {{errorMessage}} Choose a different authentication method {{continueBtnTxt}} Cancel Back Code Resent We sent you a new one-time security code. Please try again. Enhanced Security To verify it’s you, please select one of the following authentication methods. Email me a one-time security code to {{factor.Email}} Call me with a one-time security code at {{factor.PhoneNumber}} Text me a one-time security code to {{factor.PhoneNumber}} Authenticate with Google Authenticator Authenticate with Security Key Continue Cancel We’re Sorry. {{errorMessage}} OK {{enhancedSecurityFailureTitle}} Log In {{enrollmentCompleteTitle}} Continue {{enhancedSecurityTextAuthTitle}} Send One-Time Security Code Back We’re Sorry. {{errorMessage}} OK {{enhancedSecurityLockedTitle}} Return to Login Enhanced Security Setup Please provide your email address and mobile phone number. Your contact information will be used to set up your preferred authentication method(s). Email Address Primary Email Address * A primary email address is required Phone Number Mobile Phone Number * A mobile phone number is required Continue Back Confirm your Contact Information Email Address {{ primaryEmailAddress }} Phone Number {{ mobilePhoneNumber }} Continue Back Back Unable to Confirm your Identity We do not recognize the computer you are using. Please answer your security question so we can confirm your identity from this unrecognized computer. If you do not recognize the security question, try logging in again and retyping your Customer ID and Password. Your security question: Answer Would you like to remember this computer? Yes, I plan on using this computer to access my account in the future. No, this is a public computer or one I do not plan on using often to access my account. Cancel Having Trouble? Forgot the answer to your security question? If you are unable to answer the first question in three attempts, you will be presented with a second question to answer. Once you have successfully logged in to Online Banking, you may change the answer to any of your security questions by going to the "My Profile" page in the Customer Service section. Your answer is not being accepted? Please check your spelling and capitalization and re-enter your answer. Need to reset a question or answer? If you can log in to Online Banking, go to the "My Profile" page in the Customer Service section to reset your questions. Forgot Your Customer ID? To reset your customer ID please call Customer Support at 800-986-2265 . Contact Us Help Privacy Copyright © 2024 Commerce Bancshares, Inc. All rights reserved. : Member FDIC. The Private Bank is a business unit of Commerce Trust, a division of . Investment Products: Not FDIC Insured | May Lose Value | No Bank Guarantee Copyright © 2024 Commerce Bancshares, Inc. All rights reserved. : Member...